Contact Us

Telephone support is available Tuesday to Saturday from 11am - 5pm.

01743 667912

Please feel free to get in touch via email and we will aim to respond within 24 hours.

Please quote your order number if you are contacting us about an existing order.

hello@simplybaby.co.uk

Alternatively, please use the contact form at the bottom of the page and we will reply to the email that this creates.

We offer a live chat service Tuesday to Saturday between 11am - 5pm and when someone is available the option will show in the bottom right corner of the website.

You can get in touch with us via the usual social media platforms

Facebook @simplybabyuk
Instagram @simplybabyuk

Our shop is open every Tuesday to Saturday from 11am to 5pm and we would love to see you in person!

There is a small paid car park to the front of the shopping centre with additional street parking and a large NCP car park a 5 minute walk from us (Please use the postcode SY1 1XE in your sat nav)

Simply Baby, 4-5 The Parade Shops, St Mary's Place, Shrewsbury. SY1 1DL

We are happy to match most, if not all, price match requests that you might send us.

You can submit your price match request using our special form via the following link

Price Match Request

The length of the warranty depends on the brand of the product that you are ordering.

You can check the warranty length of the product you are interested in by checking the specifications section on the individual product page.

Warranties are offered by all suppliers and this may require your product to be collected for inspection and repair so this may mean that you are without your product for a few days.

All warranty enquiries should be made with us in the first instance so please retain your proof of purchase and contact us with any photographic or video evidence to demonstrate the issue and we will start the warranty process with the relevant supplier.

We aim to deliver all orders within 3-7 working days for items that are showing as in stock.

We do try to keep our website updated with the latest stock availability , but there will unfortunately be times when this is not possible - please do get in touch to check the current stock position of anything that you are interested in.

Please also let us know in advance if you need something urgently and we will do our best to expedite the delivery.

Items must be returned within 30 days after receiving your order at your own cost.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7-10 days from when we receive the item(s).