Cosatto 4 year guarantee
This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions:
The guarantee is available for Cosatto branded products.
The guarantee is only available to the original purchasing individuals who complete the guarantee registration form, stating the serial number and details of purchase from an approved Cosatto retailer, within 28 days of purchase. The guarantee is non transferable.
The guarantee applies to the product only and does not cover any consequential losses - i.e time or other products.
The guarantee is not applicable to products purchased ex-showroom display.
Cosatto will replace like for like. However, we reserve the right to discontinue a design, colourway, fabric, accessories or model should we see fit. Under these circumstances, the consumer will receive an equivalent product, provided the claim is within the guarantee period.
The guarantee is only available to products purchased in the United Kingdom and Republic of Ireland.
The guarantee does not cover faults caused by factors outside the manufacturer's control, including: failure to follow Cosatto user guide and maintenance instructions normal wear and tear inappropriate use and/or cleaning accidental and/or wilful damage - i.e. customer misuse with respect to the enclosed user guides inappropriate storage methods modification, alteration, transformation of the product
In the event of any faults - you shall notify Cosatto within 1 week upon discovery of a defect.
The guarantee applies to material and manufacturing defects only under normal domestic use. It does not cover parts subject to normal wear and tear: foam handles, rubber elements of wheels, signs of fabric wear.
The guarantee does not cover pushchair accessories including; bottle bags, Cosy Toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers and neck supports.
If the product is found to be defective within the definition detailed above, Cosatto shall, at its discretion, repair the product; or provide new goods and parts to you in replacement. This shall be Cosatto's sole obligation.
Any repair work shall only be undertaken by a party first approved by Cosatto.
If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, Cosatto reserve the right to charge the customer in respect of any Service Engineer's time or replacement parts supplied.
The guarantee is valid on completion of the registration process.
The guarantee is valid for 4 years from date of purchase.
Claims can be commenced initially by visiting the website:http://www.cosatto.com/register or phone: 0871 977 3900 (UK)
Calls to this number cost 10p per minute at all times from BT landlines. Calls from other networks including mobiles may be higher / 00353 429 357 465 (ROI)
Please note - attaching digital photos will lead to a swifter resolution of your issues.