| About Us Our Contact details: SimplyBaby.co.uk 6 Pentney Road Balham London SW12 0NX UK Phone: 0800 822 3973 Fax: 0870 0514138 Email: customerservices [at] simplybaby [dot] co [dot] uk VAT Registration 877626178 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule Goods are subject to availability and delays in the delivery of goods are sometimes out of our control. A delivery attempt will normally be made within 3 working days. An attempt to deliver goods in the UK Mainland will normally be made the next working day depending on the time the order was placed (see the FAQs) If a delivery attempt cannot be made within 3 working days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage and be entitled to a product exchange or refund |
| Back Orders If your item is not in stock, we can back order it for you. You can cancel a back order at any time before dispatch. |
| Tax Charges All our prices include 17.5% VAT - except where goods are VAT Zero rated. VAT Registration 877626178 |
| Credit Card Security Online payments are processed by the WorldPay service operated by The Royal Bank of Scotland. Your credit card details are taken by Worldpay securely (with 128 bit encryption) at their site. For added security we also encrypt your name and address details before passing them to Worldpay for you to complete payment. Your name, address and payment details are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 822 3973 or fax us on 0870 0514138 or write to us at 6 Pentney Road Balham London SW12 0NX UK Mainland |
| Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not send random marketing emails to personal email addresses (spam). We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes: your name address phone number email address We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. |
| Returns Policy 1. All communication regarding returns must be in writing. Please email us at . Returns will not be accepted without prior agreement. 2. If goods are delivered to you in a damaged condition you must inform us as soon as possible by emailing . Please retain the original packaging for returning with your order. We will arrange for a prompt replacement. 3. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We are prepared to offer a refund on any goods purchased, providing confirmation in writing is received by us within 7 working days starting the day after delivery. Following this the unused goods must be returned, at the customer's expense, within the 7 days of the notice to cancel. We advise that items are returned in the original packaging. If the item is not 'as new' a refund will be given of the approximate resale value. Exceptions to this right to return exist for hygiene and safety reasons on some items such as toiletries and perisable items (such as batteries). 4. Within 28 days of purchase if you suspect a fault with your product please call the technical helpline number associated with the manufacturer of your goods, this number can often be found in the product literature. If there is an obvious defect and/or under the manufacturers recommendation it needs to be returned, please notify us and return the goods. We will offer a prompt replacement of the relevant components.This does not apply to faults caused by accident, neglect or misuse. Proof of purchase must be provided. Alternatively, the manufacturer may offer to organise the return process. 6. Many goods are supplied with a manufacturer's warranty. If your purchase develops a fault after 28 days and within its warranty period we will arrange to repair and return the product or replace the product if necessary. This does not apply to faults caused by accident, neglect or misuse. The goods will need to be returned at the customers expense. After 28 days you can also return your faulty goods directly to the manufacturer if this is provided for in the literature you received with the product. 7. Goods returned to us remain at your risk until received by us. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage. 9. If the customer or recipient refuses delivery of their order AOME Ltd reserves the right to charge a restocking fee of up to 15% of the order value. A customer or recipient who is not present on their original (first) delivery attempt and does not organise with the delivery partner a successful subsequent (second) delivery date or depot pickup is also deemed to have refused their order delivery. |
